• Greet guests warmly and ensure a professional and welcoming atmosphere.
• Provide information about spa treatments, services, products, and facilities.
• Assist guests in selecting treatments based on their needs and preferences.
• Handle guest inquiries, requests, and feedback in a courteous and efficient manner.
• Maintain confidentiality and professionalism at all times.

Reservations & Operations

• Manage spa bookings, appointments, and cancellations accurately using the reservation system.
• Coordinate therapist schedules to maximize efficiency and guest satisfaction.
• Check guests in and out according to spa procedures.
• Process payments, prepare bills, and maintain accurate records.

Administrative Duties

• Maintain daily reports, guest records, and appointment logs.
• Ensure reception area is clean, organized, and well-presented.
• Support retail sales by promoting spa products and packages.
• Assist with inventory coordination when required.

Sales & Upselling

• Promote spa treatments, wellness programs, and retail products.
• Upsell services and packages to enhance guest experience and increase revenue.
• Inform guests about promotions and special offers.

Health & Safety

• Follow spa hygiene and safety standards.
• Ensure guest comfort and privacy are always maintained.
• Support compliance with hotel and spa operational procedures.

• Diploma or degree in Hospitality, Tourism, or related field preferred.
• Previous experience in spa, hotel front office, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Good organizational and multitasking abilities.
• Basic computer skills and reservation system knowledge.
• Good English communication skills preferred.

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thường thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.