- Handle check-in and check-out procedures efficiently and accurately

- Manage reservations via phone, email, and online booking systems

- Maintain and update guest profiles in the hotel management system (PMS)

- Provide detailed information about hotel facilities and services

- Respond promptly to guest inquiries, requests, and complaints

- Coordinate with Housekeeping, F&B, and Concierge for seamless service

- Process payments, billing, and daily cash handling tasks

- Monitor room status and ensure accurate room allocation

- Maintain a clean, organized front desk area following 5-star standards

- Previous experience in a 4–5 star hotel is highly preferred

- Excellent command of English; additional languages are a plus

- Strong communication and interpersonal skills

- Proficient in PMS systems (Opera, Fidelio, or similar)

- Ability to handle guest complaints with professionalism and empathy

- Well-groomed appearance and professional demeanor

- Strong multitasking and problem-solving skills

- Ability to work under pressure in a fast-paced environment

- Willingness to work shifts, including nights, weekends, and holidays

- 85% – 100% Salary during probation

- 1 – 1.5 Days Off per week

- Birthday Gift from the Company

- At least 12 Days of Annual Leave per year

- Public Holiday Bonus & 13th Month Salary

- Employee Discount on Services

- Annual Teambuilding & Health Check

- Full Participation in Social, Health & Unemployment Insurance