Quận 1
Tiếng Anh
Dài hạn
Ca chiều
Theo tháng
6,000,000 đ
8,000,000 đ
Chưa có
20-04-2026
Mô tả công việc
- Prepare for VIP arrivals, ensure rooms and amenities are ready, and coordinate special requirements with relevant departments.
- Coordinate closely with Housekeeping and other departments to ensure smooth guest arrival and stay experience.
- Ensure all reservations and guest information are accurate in the system (OPERA).
- Deliver professional check-in and check-out services with efficiency and a warm, hospitable attitude.
- Provide excellent guest service by handling inquiries, requests, and special needs promptly and professionally.
- Maintain strong knowledge of hotel services, promotions, and facilities to effectively assist guests.
- Handle phone calls, provide clear information, and support guest communication.
- Work closely with F&B and other departments to ensure guest satisfaction.
- Monitor guest activities, report issues, and coordinate with Security when necessary.
- Keep updated on daily events and city information to better assist guests.
- Follow up on guest payments and maintain accurate records.
- Report guest feedback and issues to Duty Manager and maintain daily logs.
Yêu cầu công việc
- College/University degree in Hospitality Management or related fields.
- Certificate in Front Office operations (Reception).
- Good command of English, equivalent to B2 level.
- At least 1 year of experience in a similar position.
- Preference will be given to candidates with knowledge of OPERA system.
- Strong service mindset with a professional attitude.
- Willing to work in shifts (including weekends and public holidays).
- Note: This position is open to Male candidates only
Quyền lợi
- Competitive salary
- Very attractive service charge
- 13th month salary
- 14th month bonus based on performance and business result
- The bonus for public holidays throughout the year, New Year holiday and Lunar New Year according to regulations
- Pay insurance based on the contracted salary during the probation period, according to the Social Insurance Law
- Work 5 days per week or 44 hours per week
- Meal allowance on duty (02 meals per day)
- Annual health check-up
- Uniforms and Laundry service provided
- Yearly outing trips (both domestic and international)
- Free parking