Ensure cleaning schedules are completed in a routine and timely manner
Respond to emergencies effectively and efficiently
Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
Contribute to Housekeeping Departmental Meetings
Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
Maintain Hotel information to be able to provide information to guests
Assist guests and escort them to locations within the hotel at their requests
Complete tasks as directed by Management
Refer major complaints to management
Operate equipment safety and sensibly
Maintain stock levels
Recycle where possible
Works in line with business requirements
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
Qualifications –
• Primary Education or equivalent
Experience –
• Some housekeeping experience.
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Social Security as per Labor Law
- Duty meal and uniform provided
- Annual Health Check
- Team building and Colleague Events as per IHG's activities
- Special Service Discount to all colleagues