• Responsible for and ensures the loading and unloading of passengers’ luggage from vehicles.
• Carefully, promptly, and punctually transports and retrieves guests’ luggage and belongings between guest rooms, vehicles, and the Front Desk.
• Ensure guests’ luggage and belongings are stored safely and in an organized manner.
• Accurately record all activities, as well as guest arrivals and departures, in the Bellman Control Log.
• Handle all guest requests and inquiries in a professional, friendly, and helpful manner, including resolving complaints and following up to ensure guest satisfaction.
• Maintain cleanliness and tidiness of the lobby and ground-floor areas, including the exterior surroundings.
• Perform other duties as assigned by the Department Head.

• Good communication skills; English required(basic)

• Willing to work shifts, weekends, and public holidays.

• Service-oriented, responsible, and able to work under pressure.

• Competitive salary and bonus package.
• Entitled to all company benefits (birthday, sick leave, etc.), as well as social insurance and health insurance in accordance with current Vietnamese labor laws.
• Annual summer trips and team-building activities.
• A dynamic, professional, and modern working environment with an open and friendly culture.
• Daily meal support provided.
• Annual health check-ups.
• Free parking.
• Clean uniforms provided by the hotel.