o Ensure the restaurant is ready to welcome guests prior to opening and that both wait staff and tables are ready in line with opening standards
o Ensure restaurant operating equipment is clean and in working order
o Maintaining uniform and personal presentation standards in accordance with hotel policy
o Welcoming guests to the Restaurant as hotel standard
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o Being attentive to guest requests
• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures
• Strictly adhere to the hotel’s established policies and procedures with regard to the handling of payments, credit, cash float and shift hand over
• Ensure the charged bill is checked against room number and name in accordance with computer listing prior to posting
• Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total
• Inform the Supervisor of any problems encountered during shift and also clearly document in the outlet’s log book
• Ensure that the cashier workstation is tidy and clean at all times
• Behaves in accordance with Our Winning Ways to promote the True Hospitality for goods.
• Assists the food and beverage outlet team in peak and idle times by:
o Assisting with restaurant set up
o Assisting with service
o Assisting with clearing of dishes and table set up
o Assisting with cleaning of outlet
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Able to read, write and communicate in English
• Able to communicate Korean is an advantage
Qualifications –
• High School or Diploma in Hotel Administration, Hotel Management or equivalent Experience
• Food service experience with general knowledge of restaurant operations preferred.