• Provide daily support to ensure smooth operation across other departments.
• Proactively engage with guests throughout their stay, offering assistance, local insights, and personalized recommendations.
• Handle guest inquiries and resolve complaints with professionalism, discretion, and a positive attitude.
• Assist in managing guest profiles and preferences to enhance loyalty and future experiences.
• Uphold and represent Mia Saigon’s brand values at all times, both in communication and presentation.
• Following up request from Manager.